Setup & Planning
This module helps clients configure their business rules from time to time and add masters as relevant to their business operations without the need of support teams. Some capabilities include, but not limited to:
Having up-to date and most accurate installed base is critical to any business operations as any cross sales or service initiatives can be achieved only when your installed base is accurate. Also, installed base does not mean having just the customer information and their billing/shipping details, but a lot more.
This module helps define Contracts in totality. Key capabilities are:
Warranty Validation & Management
Companies have an obligation to provide superior warranty support to their customers. However, determining warranty entitlements is key to avoid fake and false claims from customers or from partners. This module helps manage Product/Service Warranty effectively. Some key features include:
This is the module used to manage customer requests and queries. Key capabilities and features include
This module helps the service providers fulfill their service obligations. It includes defining fulfillment norms, rules and helps manage the service fulfillment teams (in-house and field resources) and ensures superior service delivery. Key capabilities include:
This module helps primarily for 'On-Site' support management. With this GPS enabled Scheduling Engine, service providers can
In any Service businesses, parts management is considered as the most challenging aspect of operations. Primarily, because of high dependency on manufacturing quality, service provider reliability, cost of service and other supply chain challenges. In many scenarios, the cost of service during warranty exceeds the cost of replacing the whole unit, due to factors beyond control of the Service Manager. Our Parts Management module provides many key capabilities like the Inventory Management approach of a any ERP, but built to suit the Customer Service needs. Some key capabilities include:
Returns & Replacement Management
Unit replacements cost companies a lot, especially in the consumer electronics industry due to multiple other costs involved in effecting a replacement. Avoiding a replacement is almost equivalent to acquiring a new customer from a cost perspective. Our Returns and Replacement Management module helps companies take the right decision of replacement/repair/reject and/or provide commercial solutions (in case of non repair/replacement) to customers when such replacement requests arise. The process framework of our Replacement Module works as below:
Claims, Invoicing &
the service solutions℠ AMS product is developed to assist OEMs/Brands/Distributors to manage their After Market Support operations efficiently. The product is built on the premise of smart processes that address various complexities faced by Companies in managing their distributed AMS operations effectively & efficiently.
Some key differentiators of this product are:
The AMS product has been an outcome of the service solutions℠'s un-tiring efforts to build an industry leading solution helping brands deliver superior service to their consumers, consistently and cost-effectively.
Why is R5 Important?
Right Engineer for the Right job must be dispatched at the Right time, and must use the Right part (if applicable) after the Right diagnosis.
Our AMS product ensures this fundamental R5 need of service businesses.
Why is A5 Critical?
Availability of business intelligence with high Accuracy in an
Access Controlled manner Across the service org helps Achieve desired business results.
Our AMS product ensures this fundamental A5 need of service businesses.