We are happy to announce a significant milestone in our journey.
22 Oct 2014
Leading provider of customer care solutions for smartphones, headquartered in Munich, Germany, B2X Care Solutions GmbH has acquired majority share in our company the service solutions℠ (TSS). Through this acquisition all our service stores will be rebranded as B2X Care Solutions, expanding B2X's global footprint in India rapidly. Moving forward, B2X will leverage our deep expertise and capabilities to transfer its existing SMARTBAR model into multi-brand service and retail stores in India.
"We couldn't be happier to announce our funding and acquisition of TSS at the same time. The financing will help us to aggressively grow our engineering and sales efforts in response to the expanding demand for our Smart Service Platform," said Thomas Berlemann, CEO of B2X Care Solutions. "For us to be successful in India, we know that it will require very strong local capabilities. TSS is a rising star in India and their cloud-based capabilities completes the B2X technology roadmap. In addition, the TSS leadership team has a strong background and is extremely well connected in our industry in India, which opens up great opportunities for future growth."
We currently employ over 200 people, and are a major Apple Authorized Service Provider (AASP) and Apple Authorized Reseller (AAR). This authorization includes Service support for Apple Products at authorized locations, selling accessories for Apple products, Apple Protection Plans and Sale of Apple product.
"We have truly built a technology enabled services company with our own software development and evolved a cloud based After Market Support Platform, and this will further increase B2X's customer service focus in one of the fastest growing smartphone markets in the world," said Sreevathsa, Founder and Managing Director of TSS.
B2X will hire high caliber talent in India to support this expansion, for enhancement of its software development capabilities to serve customers globally, and for general business growth. The existing management team will continue to drive business in India and Middle East for B2X, with Sreevathsa becoming the Managing Director of the new entity.